+ Fragrance Menu
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from pfcandleco.eu (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS
The Site is not intended for individuals under the age of [[INSERT AGE]] .

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at webshopeu@pfcandle.com or by mail using the details provided below:

P.F. Candle Co. EU
[Re: Privacy Compliance Officer]
Solotwentyfive, Rigakade 20-4, 1013 BC Amsterdam, Netherlands
Care / Shipping




SHIPPING

After placing your order, our e-commerce team will wrap it with care and ensure your package leaves our warehouse in The Netherlands within 1-3 business days. Gift notes are available upon request - just leave a note at checkout.


DOMESTIC

Once shipped, continental domestic orders may take 2-5 business days to arrive, dependent on location.


INTERNATIONAL

How we ship: international packages are shipped via PostNL. Rates are calculated by country, and typically take 2-5 working days to arrive.

Additional fees: international shipping cost does not include any additional import fees to which international shipments may be subject, including customs, duties, or fees calculated by country. Unfortunately P.F. has no control over this, and the customer is responsible for paying any and all custom duties and import fees. We are not able to mark any international packages as zero value or as gifts to avoid customs duties or fees.



Read more
P.F. Candle Co.

OUR COMPANY

ABOUT P.F.

P.F. Candle Co. is a Los Angeles-based fragrance company owned and operated by wife-and-husband team Kristen Pumphrey and Thomas Neuberger. Our line is meant to make life smell better through candles, reed diffusers, room sprays, incense, and eau de parfum.
P.F. Candle Co.

OUR STUDIO

MADE IN CA

All of P.F. Candle Co. products are designed, produced and shipped out of Southern California. Our mission is to create high quality fragrance for both the home and body at accessible price points, while supporting the lives of our staff of 31.
P.F. Candle Co.
P.F. Candle Co.

Our History

DIY GROWTH

P.F. Candle Co., born Pommes Frites, was founded by Kristen in 2008. She lost her job when the recession hit, and relocated to Austin with the dream of making things by hand to pay the bills. The P.F. Candle Co. signature amber jar line was launched in 2012 after hours spent on the craft fair circuit and another cross-country move. P.F. got its big break in 2013, when the line was picked up by West Elm following an Etsy pop-up. The demand from this big break inspired Tom to join the business full time, after years of behind-the-scenes help. Since 2013, P.F. has expanded from two people to a team of 31. From a studio apartment operation to globally recognized brand, P.F. is a completely bootstrapped enterprise. With no formal business degrees or experience, this company has been built by the spirit of grit, passion, DIY, with a huge help from our independent boutique partners and customers that have continued to support us along the way.
P.F. Candle Co.

The Founders

About Kristen

Kristen’s been creating things, even candles, since a young age. She poured her first candle at the age of 12. After graduating from college, Kristen found herself at a publishing company, writing about the burgeoning maker movement. An early byproduct of the recession, Kristen lost her job in 2008 when the magazine folded. So, she did what any normal person would do: she uprooted to Austin (from New York) to start a small business. After several years scrapping together a living, the opportunity came up to relocate to California.



About Tom

Tom’s background in hardcore and punk bands isn’t the normal path to running a candle company, but that background helped shape the DIY and inclusive ethos of P.F. Tom took a circuitous route to business owner: high school dropout, reluctant college grad, and eventually, Operations Director. Tom always helped behind the scenes, but when Kristen had a large PO looming on the horizon, and job opportunities were limited, Tom made a promise: if Kristen landed that PO, he’d help make all the candles. The rest is history!
P.F. Candle Co.
P.F. Candle Co.

welcome

a tour inside p.f. candle co. HQ

Step into our warehouse in Los Angeles. Special thanks to Jared Bedrejo and Grant Puckett for the video. Images by Grant Puckett.
P.F. Candle Co.

Customer satisfaction is our number one goal. If you're experiencing any issues at all, we want to hear about it, and most importantly, we want to make it right!

Check out our FAQ below for answers to common questions or if you’d like to chat with us directly, feel free to reach out by filling out the form below.


Contact Us



Wholesale & Bulk Order Inquiries

For E.U. wholesale opportunities or one-time bulk order inquires, please email webshopeu@pfcandleco.com .



Orders & Customer Care

What comes with my order?

Our soy candles, reed diffusers, and unisex perfume ship individually boxed and ready for gifting. Room sprays are carefully wrapped in paper and incense is packed in individual kraft packages.

Can I send my order as a gift?

Absolutely! If you would like to leave a gift note, check the box below your cart items before clicking “check out”. Please note all shipments include P.F.'s return address and branding on the exterior carton.

Do you offer gift cards?

Sorry, we do not currently gift cards for E.U. customers.

Where can I buy P.F. products in my area?

Please visit our Find Us page to find P.F. products throughout the E.U. If you have a local shop you’d love to see P.F. products in, we want to know. Please feel free to email webshopeu@pfcandleco.com for local stockists info or to share a store recommendation with us!

Shipping

Do you ship internationally? What do fees include?

Yes, we ship throughout the E.U. and internationally. After placing your order, our e-commerce team will wrap it with care and ensure your package leaves our warehouse in The Netherlands within 1-3 business days. Gift notes are available upon request - just leave a note at checkout.

Once shipped, continental domestic orders may take 2-5 business days to arrive, dependent on location.

International packages are shipped via PostNL. Rates are calculated by country, and typically take 2-5 working days to arrive.

Additional fees: international shipping cost does not include any additional import fees to which international shipments may be subject, including customs, duties, or fees calculated by country. Unfortunately P.F. has no control over this, and the customer is responsible for paying any and all custom duties and import fees. We are not able to mark any international packages as zero value or as gifts to avoid customs duties or fees.

Can I place one order and ship to multiple locations?

At this time, we are only able to ship each order to one location and cannot accommodate multiple shipping addresses. If you would like to ship to more than one shipping address, please place a separate order for each.

OUR WORLD OF SCENT


We are moved by the power of scent to shape and navigate the landscape of our memories. We love how a single fragrance or even the weaving of a few can change the atmosphere of an entire room. Our fragrance collections are each unique in their inspirations and creations, though we believe they all share something in common - the ability to enhance, improve, and shift our lives in the day-to-day.
+ Fragrance Menu
Our 3.5 oz mini soy candle is hand poured into apothecary inspired amber jars in our Los Angeles, CA studio. Los Angeles is as complex and rebellious as its hometown with a warm, woody base and notes of night blooming jasmine. Sea salt, coastal sage, and deeply herbaceous yarrow reveal a magnetic heart.
Los Angeles
Mini Soy Candle / Fresh
add to cart
€17
P.F. Candle Co.
No. 01: Spiced Pumpkin
Mini Soy Candle
Sold Out
€17
P.F. Candle Co.
No. 04: Teakwood & Tobacco
Mini Soy Candle / Woods
add to cart
€17
P.F. Candle Co.
No. 10: Sweet Grapefruit
Mini Soy Candle / Fresh
add to cart
€17
P.F. Candle Co.
No. 11: Amber & Moss
Mini Soy Candle / Fresh
add to cart
€17
No. 19: Patchouli Sweetgrass
No. 19: Patchouli Sweetgrass
Mini Soy Candle / Woods
add to cart
€17
Our 3.5 oz mini soy candle is hand poured into apothecary inspired amber jars in our Los Angeles, CA studio.
No. 21: Golden Coast
Mini Soy Candle / Fresh
add to cart
€17
P.F. Candle Co.
No. 26: Copal
Mini Soy Candle
Sold Out
€17
P.F. Candle Co.
No. 28: Black Fig
Mini Soy Candle
add to cart
€17
P.F. Candle Co.
No. 29: Piñon
Mini Soy Candle / Woods
add to cart
€17
No. 30: Irish Whiskey
No. 30: Irish Whiskey
Mini Soy Candle
add to cart
€17
Our 3.5 oz mini soy candle is hand poured into apothecary inspired amber jars in our Los Angeles, CA studio. Sandalwood Rose is our almost indescribable take on the sultry florals we love so much, with just enough edge to keep it unisex. Soft rose, earthy sandalwood, and mysterious oud make this scent a new favorite.
No. 32: Sandalwood Rose
Mini Soy Candle / Botanical
add to cart
€17
No. 01: Geranium
No. 01: Geranium
17.5 oz Terra / Botanical
add to cart
€50
No. 02: Juniper
No. 02: Juniper
17.5 oz Terra / Woods
add to cart
€50
No. 03: Lavender
No. 03: Lavender
17.5 oz Terra / Botanical
add to cart
€50
No. 04: Olive
No. 04: Olive
17.5 oz Terra / Woods
add to cart
€50
No. 05: Rosemary
No. 05: Rosemary
17.5 oz Terra / Botanical
Sold Out
€50
P.F. Candle Co.
No. 04: Teakwood & Tobacco
Reed Diffuser / Woods
add to cart
€30
P.F. Candle Co.
No. 10: Sweet Grapefruit
Reed Diffuser / Fresh
add to cart
€30
No. 11: Amber & Moss
No. 11: Amber & Moss
Reed Diffuser / Fresh
add to cart
€30
P.F. Candle Co.
No. 19: Patchouli Sweetgrass
Reed Diffuser / Woods
add to cart
€30
P.F. Candle Co.
No. 21: Golden Coast
Reed Diffuser / Fresh
add to cart
€30
P.F. Candle Co.
No. 28: Black Fig
Reed Diffuser
add to cart
€30
P.F. Candle Co.
No. 29: Piñon
Reed Diffuser / Woods
add to cart
€30
No. 30: Irish Whiskey
No. 30: Irish Whiskey
Reed Diffuser
add to cart
€30
No. 31: Cannabis
No. 31: Cannabis
Reed Diffuser / Botanical
add to cart
€30
Los Angeles
Los Angeles
Reed Diffuser / Fresh
add to cart
€30
3 fl oz fine fragrance oil reed diffuser packaged in a simple apothecary inspired bottle. Low maintenance and long lasting home fragrance. Sandalwood Rose is our almost indescribable take on the sultry florals we love so much, with just enough edge to keep it unisex. Soft rose, earthy sandalwood, and mysterious oud make this scent a new favorite.
No. 32: Sandalwood Rose
Reed Diffuser / Botanical
add to cart
€30
P.F. Candle Co.
No. 04: Teakwood & Tobacco
Room Spray / Woods
add to cart
€15
P.F. Candle Co.
No. 10: Sweet Grapefruit
Room Spray / Fresh
Sold Out
€15
P.F. Candle Co.
No. 11: Amber & Moss
Room Spray / Fresh
add to cart
€15
P.F. Candle Co.
No. 19: Patchouli Sweetgrass
Room Spray / Woods
add to cart
€15
P.F. Candle Co.
No. 21: Golden Coast
Room Spray / Fresh
add to cart
€15
P.F. Candle Co.
No. 28: Black Fig
Room Spray
add to cart
€15
P.F. Candle Co.
No. 29: Piñon
Room Spray / Woods
add to cart
€15
No. 30: Irish Whiskey
No. 30: Irish Whiskey
Room Spray
add to cart
€15
No. 31: Cannabis
No. 31: Cannabis
Room Spray / Botanical
add to cart
€15
2 fl oz travel-friendly room spray, perfect for creating a relaxing environment at home or away. Spritz in the air or directly on to linens, apparel, and more. Sandalwood Rose is our almost indescribable take on the sultry florals we love so much, with just enough edge to keep it unisex. Soft rose, earthy sandalwood, and mysterious oud make this scent a new favorite.
No. 32: Sandalwood Rose
Room Spray / Botanical
add to cart
€15
P.F. Candle Co.Hand-dipped charcoal-based incense. Each kraft package includes 15 incense sticks, shipped with care from our Los Angeles, CA studio.
Los Angeles
Incense / Fresh
add to cart
€12
P.F. Candle Co.
No. 04: Teakwood & Tobacco
Incense / Woods
add to cart
€12
P.F. Candle Co.
No. 11: Amber & Moss
Incense / Fresh
add to cart
€12
P.F. Candle Co.
No. 19: Patchouli Sweetgrass
Incense / Woods
add to cart
€12
P.F. Candle Co.
No. 21: Golden Coast
Incense / Fresh
add to cart
€12
P.F. Candle Co.
No. 28: Black Fig
Incense
add to cart
€12
P.F. Candle Co.
No. 29: Piñon
Incense / Woods
add to cart
€12
P.F. Candle Co.
No. 30: Irish Whiskey
Incense
add to cart
€12
P.F. Candle Co.
No. 31: Cannabis
Incense / Botanical
add to cart
€12
Hand-dipped charcoal-based incense. Each kraft package includes 15 incense sticks, shipped with care from our Los Angeles, CA studio.
No. 32: Sandalwood Rose
Incense / Botanical
add to cart
€12
The P.F. Candle Co. home fragrances you know and love are now bottled into a unisex Eau de Parfum collection. We designed a line of subtle, intimate scents to accompany - rather than overpower - your everyday.
No. 04: Teakwood & Tobacco
Fine Fragrance / Woods
add to cart
€60
No. 11: Amber & Moss
No. 11: Amber & Moss
Fine Fragrance / Fresh
add to cart
€60
The P.F. Candle Co. home fragrances you know and love are now bottled into a unisex Eau de Parfum collection. We designed a line of subtle, intimate scents to accompany - rather than overpower - your everyday.
No. 21: Golden Coast
Fine Fragrance / Fresh
add to cart
€60
The P.F. Candle Co. home fragrances you know and love are now bottled into a unisex Eau de Parfum collection. We designed a line of subtle, intimate scents to accompany - rather than overpower - your everyday.
No. 28: Black Fig
Fine Fragrance
add to cart
€60
The P.F. Candle Co. home fragrances you know and love are now bottled into a unisex eau de parfum collection. We’re tired of irritating fragrances that introduce themselves before you do, so we designed a line of subtle, intimate scents to accompany - rather than overpower - your everyday.
No. 29: Piñon
Fine Fragrance / Woods
add to cart
€60
The P.F. Candle Co. home fragrances you know and love are now bottled into a unisex Eau de Parfum collection. We designed a line of subtle, intimate scents to accompany - rather than overpower - your everyday.
No. 31: Cannabis
Fine Fragrance / Botanical
add to cart
€60
The P.F. Candle Co. home fragrances you know and love are now bottled into a unisex Eau de Parfum collection. We designed a line of subtle, intimate scents to accompany - rather than overpower - your everyday.
No. 32: Sandalwood Rose
Fine Fragrance / Botanical
add to cart
€60