PROCESSING

All orders are processed + shipped within 3-5 business days from our EU facility in Amsterdam.

SHIPPING

Enjoy FREE SHIPPING on orders:

  • €75+ to the Netherlands, Germany, France and Belgium
  • €125+ to the UK
  • €150+ to most other E.U. countries.

Shipping rates are applied at checkout; add the products you're interested in to your cart and shipping destination to view your shipping costs.

You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 24-48 hours once a label has been created.

Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.

U.K. customers - we're currently noticing that orders shipping to U.K. destinations occasionally experience delays due to recent Brexit-related changes at customs. Please email webshopeu@pfcandleco.com if you experience delays in your delivery.

INTERNATIONAL ORDERS

We ship all over the world! Shipping rates are applied at checkout; add the products you're interested in to your cart and shipping destination to view your shipping costs.

Please note, any customs fees and duties applied to a shipment are not included in the cost of shipping and are the customer's responsibility to pay.

PAYMENT METHODS

We accept most of the used payment methods in Europe amongst, but not limited to, PayPal, credit card (Mastercard, Visa, American Express), debit card, iDEAL, Bancontact, Sofort, and bank transfers.