Customer satisfaction is our number one goal. If you're experiencing any issues at all, we want to hear about it, and most importantly, we want to make it right!
Check out our FAQ below for answers to common questions or if you’d like to chat with us directly, feel free to reach out by filling out the form below.
For E.U. wholesale opportunities or one-time bulk order inquires, please email webshopeu@pfcandleco.com .
Our soy candles, reed diffusers, and unisex perfume ship individually boxed and ready for gifting. Room sprays are carefully wrapped in paper and incense is packed in individual kraft packages.
Can I send my order as a gift?Absolutely! If you would like to leave a gift note, check the box below your cart items before clicking “check out”. Please note all shipments include P.F.'s return address and branding on the exterior carton.
Do you offer gift cards?Sorry, we do not currently gift cards for E.U. customers.
Where can I buy P.F. products in my area?Please visit our Find Us page to find P.F. products throughout the E.U. If you have a local shop you’d love to see P.F. products in, we want to know. Please feel free to email webshopeu@pfcandleco.com for local stockists info or to share a store recommendation with us!
Yes, we ship throughout the E.U. and internationally. After placing your order, our e-commerce team will wrap it with care and ensure your package leaves our warehouse in The Netherlands within 1-3 business days. Gift notes are available upon request - just leave a note at checkout.
Once shipped, continental domestic orders may take 2-5 business days to arrive, dependent on location.
International packages are shipped via PostNL. Rates are calculated by country, and typically take 2-5 working days to arrive.
Additional fees: international shipping cost does not include any additional import fees to which international shipments may be subject, including customs, duties, or fees calculated by country. Unfortunately P.F. has no control over this, and the customer is responsible for paying any and all custom duties and import fees. We are not able to mark any international packages as zero value or as gifts to avoid customs duties or fees.
At this time, we are only able to ship each order to one location and cannot accommodate multiple shipping addresses. If you would like to ship to more than one shipping address, please place a separate order for each.
